PERLINDUNGAN HUKUM PASIEN PESERTA BADAN PENYELENGGARAAN JAMINAN SOSIAL KESEHATAN PADA RUMAH SAKIT BERDASARKAN UNDANG UNDANG NOMOR 24 TAHUN 2011 TENTANG PENYELENGGARA JAMINAN SOSIAL

Abstract

v>The cooperation agreement made between BPJS Kesehatan and hospitals certainly regulatesthe rights and obligations of BPJS Kesehatan and hospitals, with implications for the optimaland not protection of the rights of patients participating in BPJS Kesehatan. This research willdiscuss: (1) How is the implementation of legal protection related to the rights of patientsparticipating in BPJS health in hospitals? (2) Obstacles faced by BPJS Kesehatan participantsin obtaining health services in hospitals? (3) Efforts made by the government to fulfill the rightsof patients participating in BPJS kesehatan. By using the normative juridical approach method,the results of the study were obtained, namely legal protection related to the rights of BPJSKesehatan participants as patients has been listed in various regulations related to healthadministration, however, in its implementation, BPJS Kesehatan patients still feel the lack ofprotection such as problems regarding information on the availability of treatment rooms andlack of information by the hospital to BPJS Kesehatan Participants and the patient's family.Meanwhile, the obstacles that are often complained by BPJS patients are the long queueprocess, denial of service, problems with certain actions, administration of referral letters. Theefforts that have been made by the government to fulfill the rights of patients participating inBPJS Kesehatan are by continuing to encourage the implementation of digitalization ofadministrative services in hospitals, BPJS Kesehatan should be more active and in-depth inproviding socialization of patient rights, education, and supervision of the implementation ofhealth facilitation that must be given to bpjs participants.