ANALISIS TINGKAT KEPUASAN PELAYANAN KONSUMEN MELALUI KUALITAS DATA DAN PERILAKU ANTI KORUPSI PADA BADAN PUSAT STATISTIK DKI JAKARTA TAHUN 2015

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Abstract


This study analyzed customer satisfaction level toward variables of service quality, data quality, and anti-corruption behavior along an effect relationship among three through Path Analysis in Statistics of DKI Jakarta Province. The research method is a survey of 50 respondents were taken by purposive sampling using 44 indicators relating to customer satisfaction toward service quality, data quality, and anti-corruption behavior. The instrument used was an instrument of service satisfaction, quality of data, anti-corruption behavior developed through the 44 indicators. Hypothesis testing is done by using the F test, t test, and sig.α=0,05 values or Asymp.Sig (two-tailed). The study result show that satisfaction levels of service, quality of data and anti-corruption behavior in Statistics of DKI Jakarta Province 2015 predicated to "B" as "Good" Category. Through path analysis and regression methods known that there was a strong positive relationship. The quality of data significantly influence to service satisfaction in Statistics of DKI Jakarta Province 2015.


Keywords


service quality, data quality, anti-corruption behavior

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