PENGARUH DISIPLIN KERJA DAN MOTIVASI KERJA TERHADAP KUALITAS PELAYANAN PADA PUSAT PEMBERDAYAAN PEMUDA DAN OLAHRAGA NASIONAL (PP-PON) KEMENTERIAN PEMUDA DAN OLAHRAGA TAHUN 2015

Oni Trianto

Abstract


The aims of research is to analyse influences of discipline and motivation to service quality in Pusat Pemberdayaan Pemuda dan Olahraga Nasional (PP-PON). The research describes service quality is positive influenced but insisgnificant, on the other hand, motivation has positive and significant influenced. furthermore, if coefficient of discipline has 1 value so it increases service quality around 0,063. Moreover, if coefficient of motivation has 1 value so it increases service quality around 0,779. Both motivation and discipline have 35,1% percent, meanwhile, 64,9% is influenced by others variables that is not including in regression model.

Keywords: Discipline, Motivation, Service Quality


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