10.47313 Implementation of the supervisory function in the Ombudsman Quick Response program in the 2020 pandemic era

Implementation of the supervisory function in the Ombudsman Quick Response program in the 2020 pandemic era

Abstract

The pandemic caused by the Corona Virus Disease 2019
(COVID-19) has had a significant impact on good governance,
one of which is the supervisory function. This is the greatest
crisis faced by mankind in modern history. This research departs
from a study on reports/complaints from the public about social
assistance at the Ministry of Social Affairs of the Republic of
Indonesia in 2020 received by the Ombudsman of the Republic of
Indonesia. There were 7.204 complaints related to the provision
of public services, consisting of 6.522 Regular Reports, 559
Rapid Responses, and 123 Self-Initiated Investigations. The
Ombudsman as an external supervisory agency receives a surge
of complaints about social assistance.