Analysis Of Service Effectiveness On Online Single Submission (OSS) At The Investment And One Stop-Integrated Service Unit In North Jakarta
Abstract
This study analyze the effectiveness of online single submission (oss) services in an effort to improve service quality at the unit investment and one-stop integrated services in North Jakarta. This is the implementation of Regional Policy No. 12 in 2013, and implementation of Presidential Regulation No. 91 in 2017 about the acceleration of ease of doing business through the information technology-based licensing system (OSS). The research method used a qualitative approach by conducting interviews with informants to determine the phenomenon of the effectiveness of online single submission (oss) services. Another focus is 5 aspects of service quality from Parasuraman (1985). This study involved two research members from students in their thesis research. Interviews were conducted with a number of informants. The results of the research, the Effectiveness of Integrated Business Licensing Services Electronically through Online System Submission (OSS) has been implemented well.However, this OSS system still has many problems, both systemally and when the community wants to know information about permit applications through OSS. Five (5) aspects of service quality well done. The main obstacle is that the community sometimes finds it difficult to enter the OSS system. people who do not understand the OSS system to apply for business licensing. Not all people know information on how to apply for permits through OSS. There are still officers who do not fully understand the OSS system. Solutions to overcome various obstacles have been carried out but not optimal.References
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