• New Normal Era of Public Administration
    Vol. 2 No. 1 (2022)

    In this new normal era, public services must not be slack, the COVID-19 pandemic must not hinder and be the reason for limitations in public services. We must respond to changes that occur quickly and accurately through the Response-Plan-Do-Check-Act (RPDCA) cycle. This process includes responding, planning, working, checking, following up, which means solving problems used in quality control, starting with responding to changes, re-identifying goals and processes, identifying improvement opportunities, finding and selecting problem solving then implementing plans, checking and evaluating process and results against targets followed by following up on results and standardizing changes.