HUBUNGAN AKUISISI PENGETAHUAN, CIPTA PENGETAHUAN, ALIH PENGETAHUAN, KOMPETENSI PENGEMBANGAN, DAN KINERJA TIM PROYEK PENGEMBANGAN PADA PERUSAHAAN TELEKOMUNIKASI DI INDONESIA

Authors

  • Saharso Saharso Fakultas Ekonomi dan Bisnis, Universitas Nasional, Jakarta, Indonesia

DOI:

https://doi.org/10.47313/jib.v42i1.1165

Keywords:

knowledge transfer, knowledge acquisition, knowledge creation, development competence, performance

Abstract

In Indonesian telecommunication industry, the service providers have rigorous competition, with complex regulations and high investments. To survive, companies must have organizational capabilities to adapt, innovate, and act dynamically. The companies in this industry require deep external knowledge from outside of the organization to adapt to new technologies and to make new products and services. However, the success percentage of a project in the industry is still low only 39%, globally. This research mainly focuses on the discussion about improvement of team performance in the development projects of the telecommunication operator companies in Indonesia. This research also relates to knowledge acquisition, knowledge transfer, and knowledge creation and their relationship to development competence, to achieve optimal project performance. The hypotheseses were tested using the Structural Equation Modeling (SEM) approach with SmartPLS software. Valid data obtained from 133 respondents of project leaders of telecommunications operator companies in Indonesia.The result shows the significant effects of knowledge acquition, transfer, and creation among them and also towards development competence, moreover development competence towards organizational performance in development project team. This research has given theoretical and managerial contributions to strategic management. All of these will extend and enrich management theories.

References

Afuah, A. (1998). Innovation Management: Strategies, Implementation &

Profit. International Edition. New Delhi: Mc Graw-Hill Education

Asia.

Afuah, A. (2009). Business Model, A Strategic Management Approacht. New

York: Oxford University Press.

Alavi, M. (1994). Computer-mediated collaborative learning: An empirical

evaluation. MIS Quarterly, 18 (2), 159-174.

Argote, L., & Ingram, P. (2000). Knowledge Transfer: A Basis for

Competitive Advantage in Firms Organizational Behaviour and

Human Decision Processes. 82 (1), 150–169.

Atuahene-Gima, K. (2003), The Effects of Centrifugal and Centripetal Forces

on Product Development Speed and Quality: How Does Problem

Solving Matter? Academy of Management Journal, 46 (3), 359-373.

Atuahene-Gima, K., & Murray, J.Y. (2007). Exploratory and Exploitative

Learning in New Product Development: A Social Capital Perspective

on New Technology Ventures in China. Journal of International

Marketing, 15 (2), 1-29.

Beckett, A.J., Wainwright, C.E.R., & Bance, D. (2000). Knowledge

management: strategy or software? Management Decision, 601- 606.

Boumgarden, P., Nickerson, J., & Zenger, T.R. (2012). Sailing into the wind:

Exploring the relationships among ambidexterity, vacillation, and

organizational performance. Strategic Management Journal, 33

(6), 587–610.

Brown, S.L., & Eisenhardt, K.M. (1998). Time pacing: competing in markets that won't stand still. Harvard Business Review, 76(2), 59-69.

Carlile, P.R., & Rebentisch, E.S. (2003). Into the black box: The knowledge

transformation cycle. Management science, 49(9), 1180-1195.

Christensen, C.M., Suarez, F.F., & Utterback, J. M. (1998). Strategies for

Survival in Fast-Changing Industries. Management Science, 44(12),

S207-S220.

Chua, A. (2004). Knowledge management system architecture: a bridge

between KM consultants and technologists. International Journal of

Information Management, 24, 87–98.

Colakoglu, S. (2009). Enhancing Subsidiary Absorptive Capacity: The Role

of Knowledge Acquisition Practices and Intellectual Capital.

Dissertation, the State Universiy of New Jersey, 2009.

Cooper, R.G., & Edgett, S.J. (1999). Product Development for the Service

Sector—Lessons from Market Leaders. Cambridge, MA: Perseus

Books.

Dalkir, K. (2005). Knowledge management in theory and practice. Germany,

Burlington, MA: Elsvier Butterworth-Heinemann.

Davenport, T. H., & Prusak, L. (1998). Working knowledge: how

organizations manage what they know. Boston, MA: Harvard

Business School Press.

Demarest, M. (1997). Understanding Knowledge Management. Long Range

Planning, 30(3), 374-384.

Dumaine, B. (1989). How managers can succeed through speed. Fortune,

, 4-54.

Earl, M. (2001). Knowledge management strategies: Toward a taxonomy.

Journal of management information systems, 18(1), 215-233.

Engwall, L., & Kipping, M. (2002). Introduction: Management consulting as

a knowledge industry. In M. Kipping & L. Engwall (Eds.).

Management consulting. Emergence and dynamics of a knowledge

industry (pp. 1-16). Oxford: Oxford University Press

Ferdows, K. (2006). Transfer of Changing Production Know-How.

Production and Operation Management, 15 (1), 1-9.

Frigenti, E., & Comninos, D. (2002). The Practice of Project Management: A

Guide to the Business-Focused Approach. London: Kogan Page

Publishers.

Gelbard, R., & Carmeli, A. (2009). The interactive effect of team dynamics

and organizational support on ICT project success. International

Journal of Project Management, 27, 464–470.

Ghozali, I. (2014). Structural Equation Modeling, Metode Alternatif dengan

Partial Least Square (PLS) (4th ed.). Badan Penerbit Universitas

Diponegoro.

Ha, A. Y., & Porteus, E. L. (1995). Optimal timing for reviews in concurrent

design for manufacturability. Management Science, 41, 1431-1447.

Hair, J., Black, W., Babin, B., Anderson, R., & Tatham, R. (2010).

Multivariate data analysis (7th ed.). Uppersaddle River, N.J.: Pearson

Prentice Hall.

Hamel, G. (1996). Strategy as Revolution. Harvard Business Review. July –

August Edition.

Hamel, G. (2000). Leading the Revolution. Boston, MA: Harvard Business

School Press.

Hoegl, M., & Gemuenden, H.G. (2001). Teamwork Quality and the Success

of Innovative Projects: A Theoretical Concept and Empirical

Evidence. Organization Science, 12 (4), 435 – 449.

Joglekar, N. R., Yassine, A. A., Eppinger, S. D., & Whitney, D. E. (2001).

Performance of coupled product development activities with a

deadline. Management Science, 47, 1605-1620.

Jansen, J. J. P., Van den Bosch, F. A. J., & Volberda, H. W. (2005).

Managing potential and realized absorptive capacity: How do

organizational antecedents matter? Academy of Management Journal,

, 999-1015.

Kerzner, H. (2004). Advanced Project Management: Best Practices onImplementation. New York: John Wiley & Sons.

Kim, B. (1998). Optimal development of production technology when

autonomous and induced learning are present. International Journal

of Production Economics, 55, 39-52.

Kirca, A.H., Jayachandran, S., & Bearden, W.O. (2005). Market orientation:

a meta-analytic review and assessment of its antecedents and impact

on performance. Journal of Marketing, 69, 24–41.

Ko, Dong-Gil., Kirsch, L.J., King, W. (2005). Antecedents of knowledge

transfer form consultants to client in enterprise. MIS Quarterly, 29(1),

Koskinen, K.U., Pihlanto, P., & Vanharanta, H. (2003). Tacit knowledge

acquisition and sharing in a project work context. International

Journal of Project Management, 281-290.

Lane, P. J., & Lubatkin, M. (1998). Relative absorptive capacity and

interorganizational learning. Strategic Management Journal, 19, 461-

Lai, Y.L., & Lin, F.J. (2012). The Effects of Knowledge Management and

Technology Innovation on New Product Development Performance:

An Empirical Study of Taiwanese Machine Tools Industry. Social

and Behavioral Sciences, 40, 157 – 164.

Li, C.R., Chu, C.P., & Lin, C.J. (2010). The contingent value of exploratory

and exploitative learning for new product development performance.

Industrial Marketing Management, 39, 1186–1197.

Ling, F.Y.Y., Low, S.P., Wang, S.Q., & Lim, H.H. (2009). Key project

management practices affecting Singaporean firms’ project

performance in China. International Journal of Project Management,

, 59–71.

Liyanage, C., Elhag, T., Ballal, T., & Li, Q. (2009). Knowledge

Communication and Translation – a Knowledge Transfer Model.

Journal of Knowledge Management, 13(3), 118-131.

Liu, C.Y., Fu, Q.F., & Li, F.Z. (2002). The Impact of Knowledge

Management Capability on the Performance of New Product Development. Journal of Sun Yatsen University, 42, 119-127.

Lovelace, K., Shapiro, D.L., & Weingart, L.R. (2001). Maximizing CrossFunctional New Product Teams' Innovativeness and Constraint

Adherence: A Conflict Communications Perspective. Academy of

Management Journal, 44 (4), 779-793.

Lynn, G. S., & Reily, R. R. (2002). Growing the top line through innovation.

The Chief Executive, 8, 17-20.

Macher, J. T. (2006). Technological development and the boundaries of the

firm: A knowledge-based examination in semiconductor

manufacturing. Management Science, 52, 826-843.

March, J. G. (1991). Exploration and Exploitation in Organi zational

Learning. Organization Science, 2 (1), 71-87.

Manor, B., & Schulz, M. (2001). The uncertain relevance of newness:

Organizational learning and knowledge flows. Academy of

Management Journal, 44 (4), 661–681.

Marsh, S.J., & Stock, G.N. (2006). Creating Dynamic Capability: The Role

of Intertemporal Integration, Knowledge Retention, and

Interpretation. Journal of Product Innovation Managemen, 23(5),

–436.

Matsuo, M. (2015). Human resource development programs for knowledge

transfer and creation: the case of the Toyota Technical Development

Corporation. Journal of Knowledge Management, 19 (6), 1186-1203.

Menor, L.J., Tatikonda, M.V., & Sampson, S.E. (2002). New service

development: areas for exploitation and exploration. Journal of

Operations Management, 20, 135–157.

Menor, L.J., & Roth, A.V. (2007). New service development competence in

retail banking: Construct development and measurement validation.

Journal of Operations Management, 25, 825–846.

Morris, P. W., & Hough, G. H. (1987). The anatomy of major projects: A

study of the reality of project management. Chicago: Wiley.

Ozkan, G.F. (2009). Essays on knowledge management strategies in new product development. UMI Dissertations Publishing, Georgia Institute

of Technology, 2009.

Parent, R., Roy, M., & St-Jacques, D. (2007). A systems-based dynamic

knowledge transfer capacity model. Journal of Knowledge

Management, 11(6), 81-93

Pasaribu, M. (2009). Kondisi Anteseden dalam Implementasi Best Practise

Sharing di Lingkungan PLN (persero): Ringkasan Disertasi. Depok:

FE PPIM, 2009.

Pinto, J. K., & Slevin, D. P. (1988). Critical Success Factors across the

Project Life Cycle. Project Management Journal, 19(3), 67–75.

Project Management Institute. (2013). A Guide to the Project Management

Body of Knowledge (PMBOK Guide) – Fifth Edition. Pennsylvania:

Author.

Rankin, J.H., & Luther, R. (2006).The Innovation Process: Adoption of

Information and Communication Technology for the Construction

Industry. Canadian Journal of Civil Engineering, 33(12), 1538.

Roemer, T. A., Ahmadi, R. H., & Wang, R. H. (2000). Time-cost trade-offs

in overlapped product development. Operations Research, 48, 858–

Saenz, J., Aramburu, N., & Rivera, O. (2009). Knowledge Sharing and

Innovation Performance. Journal of Intelectual Capital, 10, 22-36.

Samaddar, S., & Kadiyala, S. S. (2006). An analysis of interorganizational

resource sharing decisions in collaborative knowledge creation.

European Journal of Operational Research, 170, 192–210.

Sanchez, R., Heene, A., & Thomas, H., (1996). Towards the theory and

practice of competence-based competition. In: Sanchez, R., Heene, A.,

Thomas, H. (Eds.), Dynamics of Competence-based Competition—

Theory and Practice in the New Strategic Management. Tarrytown,

NY: Elsevier Science Inc.

Sanchez, R. (1997). Managing articulated knowledge in competence-based

competition. In R. Sanchez, & A. Heene (Eds.), Strategic learning and

knowledge management. New York: Wiley.

Santiago, L. P., & Vakili, P. (2005). On the flexibility in R&D project.

Management Science, 51, 1206-1218.

Scott, M. C. (1998). The intellect industry: Profiting and learning from

professional service firms. Chichester: John Wiley & Sons.

Schulz, M., & Jobe, L.A. (2001). Codification and Tacitness as Knowledge

Management Strategies: an Empirical Exploration. Journal of High

Technology Management Research, 12(1), 139-165.

Silalahi, U. (2010). Hubungan Corporate Entrepreneurship dan Knowledge

Management Sebagai Basis Inovasi BUMN Go-Public: Studi

Komparasi pada BUMN Go-Public Indonesia Berteknologi Dinamis

dan Berteknologi Stabil: Ringkasan Disertasi. Depok: FE PPIM,

Slater, S.F., & Narver, J.C. (1999). Market-oriented is more than being

customer-led. Strategic Management Journal, 20(12), 1165–1168.

Standish Group International (2014). Chaos Report 2014.

https://www.projectsmart.co.uk/white-papers/chaos-report.pdf

Szulanski, G. (2003). Sticky Knowledge: Barriers to Knowing in the Firms.

Great Britain: Sage Publications.

Terwiesch, C., & Loch. C. H. (1999). Measuring effectiveness of overlapping

development activities. Management Science, 45, 455–465.

Todorova, G., & Durisin, B. (2007). Absorptive capacity: Valuing a

reconceptualization. Academy of Management Review, 32, 774-786.

Van den Bosch, F. A. J., Volberda, H. W., & De Boer, M. (1999).

Coevolution of firm absorptive capacity and knowledge environment:

Organizational forms and combinative capabilities. Organization

Science, 10(5), 392-416.

Walczak, S. (2005). Organizational knowledge management structure. The

Learning Organization, 12(4), 330-339.

Wei, C.C., Choy, C. S., & Yew, W. K. (2009). Is the Malaysian

telecommunication industry ready for knowledge management

implementation? Journal of Knowledge Management, 13(1), 69-87.

Yli-Renko, H., Autio, E., & Sapienza, H. J. (2001). Social capital, knowledge

acquisition, and knowledge exploitation in young technology-based

firms. Strategic Management Journal, 22, 587-613.

Zahra, S. A., & George, G. (2002). Absorptive capacity: A review,

reconceptualiztaion, and extension. Academy of Management Review,

, 185-203

Downloads

Published

2021-05-24

Most read articles by the same author(s)

Obs.: This plugin requires at least one statistics/report plugin to be enabled. If your statistics plugins provide more than one metric then please also select a main metric on the admin's site settings page and/or on the journal manager's settings pages.