ANALISIS TINGKAT KEPUASAN PELAYANAN KONSUMEN MELALUI KUALITAS DATA DAN PERILAKU ANTI KORUPSI PADA BADAN PUSAT STATISTIK DKI JAKARTA TAHUN 2015

Abstrak

This study analyzed customer satisfaction level toward variables of service quality, data quality, and anti-corruption behavior along an effect relationship among three through Path Analysis in Statistics of DKI Jakarta Province. The research method is a survey of 50 respondents were taken by purposive sampling using 44 indicators relating to customer satisfaction toward service quality, data quality, and anti-corruption behavior. The instrument used was an instrument of service satisfaction, quality of data, anti-corruption behavior developed through the 44 indicators. Hypothesis testing is done by using the F test, t test, and sig.α=0,05 values or Asymp.Sig (two-tailed). The study result show that satisfaction levels of service, quality of data and anti-corruption behavior in Statistics of DKI Jakarta Province 2015 predicated to "B" as "Good" Category. Through path analysis and regression methods known that there was a strong positive relationship. The quality of data significantly influence to service satisfaction in Statistics of DKI Jakarta Province 2015.